Items ordered from manufacturers are usually ready for delivery or pick-up within 48 hours after purchase
Need it now? Please call to check the item availability prior to placing your order
Back-ordered items can take up to four or more weeks to arrive and can be canceled or substituted per customer request
If you wish to cancel any Crown Mark items you must do so the week they were ordered, prior to Sunday
IMPORTANT NOTE: If an order is pulled in preparation for a delivery or customer pick-up and the order is canceled, a 15% re-stocking fee will be deducted from the refund
Special Order Items:
Typically take 4-6 weeks to arrive
Cannot be canceled
Cannot be substituted
Cannot be exchanged
Most California King Size Beds are special order items
Feel free to contact us to check the estimated arrival date of any special order item
Forms of Payment:
We accept Debit, Credit, & PayPal
We also offer financing, a lease purchasing program, with one of our third-party financing/leasing options: Progressive, Synchrony or PayPal Credit. CLICK HEREfor more details
IMPORTANT NOTE: If an order is placed using a Debit or Credit Card, the cardholder must present a photo ID for pick-up or delivery. If someone other than the cardholder is accepting delivery or picking the order up - the cardholder must FIRST submit their photo ID matching the name on the card. If the cardholder does not submit their photo ID, the order will be canceled and refunded minus a 15% re-stocking fee. Photo ID's can be sent to [email protected]
Holding Purchased Items:
We will hold the order for 14 days unless extended arrangements have been made
If the merchandise has not been picked up after 14 days, the order will be canceled and refunded minus a 25% re-stocking fee
Need a delayed pick up or delivery? Call us to arrange one today!
It is the customer's responsibility for returning the items to the distribution center within 48 hours after receiving it
IMPORTANT NOTE: Products must be returned to your local distribution center with the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE!
There will be a 15% re-stocking fee deducted from the refund total
Delivery and assembly fees are NON-REFUNDABLE
Mattresses, foundations, special order items (including California King size beds), and clearance items are not eligible for refunds or returns
"No fit" items: If an item does not "fit" in your home or thru your doorway, there will be a 15% re-stocking fee deducted from the refund (dimensions are available online)
Financed & lease to purchase orders are not eligible for refunds
All returned items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the return may be voided
If the customer is unable to return items a pick-up can be scheduled for a fee equal to our standard delivery rate depending on the service and distance
We allow exchanges within the first 48-hours after the items have been received for a 15% restocking fee
It is the customer's responsibility for exchanging the items if the item was picked up at SAVVY DISCOUNT FURNITURE. If the item was delivered, another delivery fee must be paid by the customer
The item to be exchanged must be returned to our local distribution center with the original manufacturer's packing IMPORTANT NOTE: We are unable to exchange items that do not have the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE
If the item being exchanged is higher in price, the customer must pay the difference
If the item being exchanged is lower in price, the customer will be refunded the difference minus the 15% re-stocking fee
Mattresses, foundations, special order items, clearance items, financed orders, and lease to purchase orders are not eligible for exchanges
If an item does not "fit" in your home or thru your doorway, there will be a 15% re-stocking fee deducted & applied to your exchange (dimensions are available online)
If another delivery is requested for an exchange, the delivery fee will be the same as the prior delivery - if you got a "free delivery" the second trip will have a $50 trip minimum
All exchanged items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the exchange may be voided
Financed & Lease To Purchase Orders:
All sales are final if purchased through third-party payment options
Damaged & Defective Items:
Please assemble and inspect all items within the first 48 hours after delivery or customer pick-up
All damages, defects, or missing parts must be reported within 48 hours after delivery or customer pick-up
IMPORTANT NOTE: The original manufacturer's packing must be present for replacing damaged or missing pieces
If the damage, defect, or missing pieces are reported later than 48 hours, the customer will be liable for the cost of the replacement pieces
If the damage or defect is due to "Customer Neglect or Misuse" the customer will be liable for the cost of the replacement pieces or may be voided
Delivery fees are paid upfront during your online checkout process, or through your sales rep.
Delivery fees are non-refundable
Deliveries are scheduled Monday-Saturday between 9:00 AM & 7:00 PM
Deliveries are scheduled within four-hour windows
The drivers will call 30 minutes prior to their arrival
Someone 18 years of age or older with a valid ID must be home within your scheduled delivery window
Drivers will wait a maximum of 15 minutes before leaving the delivery residence if the customer is not available
If no one is home at the time of delivery the customer will be responsible for a re-delivery fee
Missed deliveries must be paid prior to scheduling a re-delivery
If the re-delivery fee is not paid and the order is canceled, there will be a 25% re-stocking fee deducted from the total refund
If the order is placed using a debit/credit card and the billing address does not match the delivery address, the cardholder must FIRST submit their valid ID & proof of residency
All receiving customers must complete and sign the "Proof of Delivery" form presented by the drivers
Drivers WILL NOT move existing furniture/decor
If you received a "free delivery" on your first order and are requesting an exchange or return, there will be a re-delivery fee ($50 minimum) for the second trip
Assembly fees are optional. All items will include the tools, hardware & instructions needed
Assembly fees can be added during the online checkout process, or thru your customer service representative
Assembly fees are non-refundable
If a customer would like to upgrade to white glove assembly assistance at the time of delivery, the customer can call customer service and pay the difference between the original delivery service level and the upgrade service level over the phone with a debit/credit card.
IMPORTANT NOTE: The delivery drivers will discard unwanted packaging on white-glove deliveries only. Please be aware that returns or exchanges cannot be made if the original packaging is not present, making the sale final. Please inspect your items before the drivers have left the residence.
Picking up your order is FREE!
We will call when the order is ready for pick-up
We will help load but are unable to secure the items in the vehicle
Proof of ID must be presented at the time of pick-up, matching the name on the order
If someone else is picking up the order, the original customer must FIRST submit their valid photo ID via email. Please email photo ID's to [email protected] with the order number in the subject
The person that is picking up the item(s) must present a valid photo ID and complete the "Proof of Pick-Up" form
If an order is pulled in preparation for a pick-up and is canceled, there will be a 15% re-stocking fee added to the order total
For pick-up locations and more information on pick-ups, please CLICK HERE
FREE 90-Day warranty
The customer may be liable for replacement parts if it is found that the damage or defect was caused by customer neglect, misuse, or improper assembly OR if the claim is reported later than 48 hours after pick-up or delivery.
The customer may be liable for picking-up or paying a re-delivery fee for the replacement piece if it is found that the damage or defect was caused by customer neglect, misuse or improper assembly OR if the claim is reported later than 48 hours after pick-up or delivery.
Local Price Match Guarantee:
We promise to bring you the lowest prices! If you find a local company that is offering a verifiable lower price, we will gladly match that price.
The competitor must be local to your area (Don’t be fooled by out-of-state companies that may not advertise shipping costs!) *Local must be 60 miles or less from the Carrollton, TX SAVVY DISCOUNT FURNITURE Distribution Center.
The competitor must offer the same services we offer (Delivery, Financing, Warranty, Store Front)
The product must be from the same manufacturer
The product must be in the same condition (new)
Must have a verifiable advertisement with the posted price (either online or printed) that can be verified by the Store Manager
Online Classified Ads (such as Craigslist or Mobile Apps) may be turned down for price matching if the competitor does not advertise that item on their website
For more information about our Local Price Match Guarantee CLICK HERE
Savvy Bucks can be a maximum of 50% of total purchase price. Each activated and issued Savvy Buck coupon can be redeemed only during its redemption window. Redemption windows for Savvy Bucks will be the month following the original purchase through 365 days. All activated Savvy Bucks that are unused during the stated redemption window will expire after that redemption window. The redemption window for your Savvy Bucks and other coupon details may be found online and other communications issued by Savvy Discount Furniture. Savvy Buck coupons may not be redeemed (1) to purchase Savvy Discount Furniture protection plans (2) to purchase Gift Cards; (3) as price adjustments on prior purchases; (4) to reduce any third-party charge account balance, or overages; or (5) to pay for any services or fees, including taxes and shipping, (6) cannot be combined with other discounts, sales, discontinued merchandise, hot buy merchandise, AS-IS merchandise. If merchandise purchased earning a Savvy Buck coupon is subsequently returned or price adjusted, the value of the Savvy Buck previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. Return value of merchandise purchased with a Savvy Buck coupon may be subject to adjustment. Coupon is non-transferable. Savvy Bucks have no monetary value. Voucher is redeemable in its entirety only and may not be redeemed incrementally. Savvy Bucks coupon terms are set forth on the coupon and are subject to change at any time.
A Note From Us
When SAVVY DISCOUNT FURNITURE was founded in 2014, the company operated out of a home office. From that time, we’ve grown and evolved, but will remain DFW based, family owned and true to the following commitments to our customers:
SAVVY DISCOUNT FURNITURE offers massive savings and a huge selection of home furnishings to the Dallas/Fort Worth, TX metroplex and the surrounding communities. Our friendly and knowledgeable salespeople are eager to help & ready to facilitate an enjoyable shopping experience. When you're looking to buy the perfect sofa, loveseat, sectional, dining room set, bedroom collection, lamp, rug, home decor item, entertainment room set, mattress, outdoor furniture piece, or youth furniture piece, we have options to let you pay over time. Shop from the comfort of home and save hundreds on home office, outdoor, accent, living room, dining room and bedroom furniture. For a hands on experience you can visit our Farmers Branch, North Richland Hills and Garland, TX showrooms. Upgrade your home with our low price guarantee and choose to get scheduled for free pick-up, or purchase a delivery service. Make your home upgrade hassle free with our full service, assembly included, white glove delivery option. We add new furniture all the time, so check in often. We look forward to helping you find the perfect selections for your home!
*Progressive Service described is a rental - or lease purchase program provided by Progressive Leasing, LLC or its affiliates. The initial payment is $49. All remaining lease payments will be determined by the cash price of the leased item and the frequency of payments. You will not own the leased merchandise or acquire ownership rights unless you make 12 months of payments or exercise an early purchase option. Not all applicants are approved. See lease for details.