Store Policies

Item Availability:

• Items ordered from manufacturers are usually ready for delivery or pick-up within 48 hours after purchase
• Need it now? Please call to check the item availability prior to placing your order
• Back-ordered items can take up to four or more weeks to arrive and can be canceled or substituted per customer request
• If you wish to cancel any Crown Mark items you must do so the week they were ordered, prior to Sunday
• IMPORTANT NOTE: If an order is pulled in preparation for a delivery or customer pick-up and the order is canceled, a 15% re-stocking fee will be deducted from the refund

Special Order Items: 

• Typically take 4-6 weeks to arrive
• Cannot be canceled
• Cannot be substituted
• Cannot be exchanged
• Most California King Size Beds are special order items
• Feel free to contact us to check the estimated arrival date of any special order item

Forms of Payment: 

• We accept Debit, Credit, & PayPal
• We also offer financing, a lease purchasing program, with one of our third-party financing/leasing options: Progressive, Synchrony or PayPal Credit. CLICK HERE for more details 
• IMPORTANT NOTE: If an order is placed using a Debit or Credit Card, the cardholder must present a photo ID for pick-up or delivery. If someone other than the cardholder is accepting delivery or picking the order up - the cardholder must FIRST submit their photo ID matching the name on the card. If the cardholder does not submit their photo ID, the order will be canceled and refunded minus a 15% re-stocking fee. Photo ID's can be sent to [email protected]

Holding Purchased Items: 

• We will hold the order for 14 days unless extended arrangements have been made
• If the merchandise has not been picked up after 14 days, the order will be canceled and refunded minus a 25% re-stocking fee
• Need a delayed pick up or delivery? Call us to arrange one today!

Return Policy:

• It is the customer's responsibility for returning the items to the distribution center within 48 hours after receiving it
• IMPORTANT NOTE: Products must be returned to your local distribution center with the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE!
• There will be a 15% re-stocking fee deducted from the refund total
• Delivery and assembly fees are NON-REFUNDABLE 
• Mattresses, foundations, special order items (including California King size beds), and clearance items are not eligible for refunds or returns
• "No fit" items: If an item does not "fit" in your home or thru your doorway, there will be a 15% re-stocking fee deducted from the refund (dimensions are available online)
• Financed & lease to purchase orders are not eligible for refunds
• All returned items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the return may be voided 
• If the customer is unable to return items a pick-up can be scheduled for a fee equal to our standard delivery rate depending on the service and distance

Exchanges: 

• We allow exchanges within the first 48-hours after the items have been received for a 15% restocking fee
• It is the customer's responsibility for exchanging the items if the item was picked up at SAVVY DISCOUNT FURNITURE. If the item was delivered, another delivery fee must be paid by the customer
• The item to be exchanged must be returned to our local distribution center with the original manufacturer's packing 
  IMPORTANT NOTE: We are unable to exchange items that do not have the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE
• If the item being exchanged is higher in price, the customer must pay the difference 
• If the item being exchanged is lower in price, the customer will be refunded the difference minus the 15% re-stocking fee
• Mattresses, foundations, special order items, clearance items, financed orders, and lease to purchase orders are not eligible for exchanges 
• If an item does not "fit" in your home or thru your doorway, there will be a 15% re-stocking fee deducted & applied to your exchange (dimensions are available online)
• If another delivery is requested for an exchange, the delivery fee will be the same as the prior delivery - if you got a "free delivery" the second trip will have a $50 trip minimum 
• All exchanged items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the exchange may be voided

Financed & Lease To Purchase Orders: 

• All sales are final if purchased through third-party payment options 
• No returns
• No exchanges 

Damaged & Defective Items: 

• Please assemble and inspect all items within the first 48 hours after delivery or customer pick-up
• All damages, defects, or missing parts must be reported within 48 hours after delivery or customer pick-up
• IMPORTANT NOTE: The original manufacturer's packing must be present for replacing damaged or missing pieces 
• If the damage, defect, or missing pieces are reported later than 48 hours, the customer will be liable for the cost of the replacement pieces
• If the damage or defect is due to "Customer Neglect or Misuse" the customer will be liable for the cost of the replacement pieces or may be voided

Delivery Terms: 

• Delivery fees are paid upfront during your online checkout process, or through your sales rep.
• Delivery fees are non-refundable 
• Deliveries are scheduled Monday-Saturday between 9:00 AM & 7:00 PM
• Deliveries are scheduled within four-hour windows
• The drivers will call 30 minutes prior to their arrival
• Someone 18 years of age or older with a valid ID must be home within your scheduled delivery window
• Drivers will wait a maximum of 15 minutes before leaving the delivery residence if the customer is not available
• If no one is home at the time of delivery the customer will be responsible for a re-delivery fee
• Missed deliveries must be paid prior to scheduling a re-delivery
• If the re-delivery fee is not paid and the order is canceled, there will be a 25% re-stocking fee deducted from the total refund
• If the order is placed using a debit/credit card and the billing address does not match the delivery address, the cardholder must FIRST submit their valid ID & proof of residency
• All receiving customers must complete and sign the "Proof of Delivery" form presented by the drivers
• Drivers WILL NOT move existing furniture/decor 
• If you received a "free delivery" on your first order and are requesting an exchange or return, there will be a re-delivery fee ($50 minimum) for the second trip
• For delivery rates, please CLICK HERE

Assembly Assistance: 

• Assembly fees are optional. All items will include the tools, hardware & instructions needed 
• Assembly fees can be added during the online checkout process, or thru your customer service representative
• Assembly fees are non-refundable 
• If a customer would like to upgrade to white glove assembly assistance at the time of delivery, the customer can call customer service and pay the difference between the original delivery service level and the upgrade service level over the phone with a debit/credit card.
• IMPORTANT NOTE: The delivery drivers will discard unwanted packaging on white-glove deliveries only. Please be aware that returns or exchanges cannot be made if the original packaging is not present, making the sale final. Please inspect your items before the drivers have left the residence.

Pick-Ups: 

• Picking up your order is FREE!
• We will call when the order is ready for pick-up
• We will help load but are unable to secure the items in the vehicle
• Proof of ID must be presented at the time of pick-up, matching the name on the order 
• If someone else is picking up the order, the original customer must FIRST submit their valid photo ID via email. Please email photo ID's to [email protected] with the order number in the subject
• The person that is picking up the item(s) must present a valid photo ID and complete the "Proof of Pick-Up" form
• If an order is pulled in preparation for a pick-up and is canceled, there will be a 15% re-stocking fee added to the order total
• For pick-up locations and more information on pick-ups, please CLICK HERE

Warranty: 

• FREE 90-Day warranty 
• The customer may be liable for replacement parts if it is found that the damage or defect was caused by customer neglect, misuse, or improper assembly OR if the claim is reported later than 48 hours after pick-up or delivery. 
• The customer may be liable for picking-up or paying a re-delivery fee for the replacement piece if it is found that the damage or defect was caused by customer neglect, misuse or improper assembly OR if the claim is reported later than 48 hours after pick-up or delivery. 

Local Price Match Guarantee:

• We promise to bring you the lowest prices! If you find a local company that is offering a verifiable lower price, we will gladly match that price.
• The competitor must be local to your area (Don’t be fooled by out-of-state companies that may not advertise shipping costs!) *Local must be 60 miles or less from the Carrollton, TX SAVVY DISCOUNT FURNITURE Distribution Center.
• The competitor must offer the same services we offer (Delivery, Financing, Warranty, Store Front)
  
• The product must be from the same manufacturer
  
• The product must be in the same condition (new)
  
• Must have a verifiable advertisement with the posted price (either online or printed) that can be verified by the Store Manager
• Online Classified Ads (such as Craigslist or Mobile Apps) may be turned down for price matching if the competitor does not advertise that item on their website
• For more information about our Local Price Match Guarantee CLICK HERE

Savvy Bucks:

• Savvy Bucks can be a maximum of 50% of total purchase price. Each activated and issued Savvy Buck coupon can be redeemed only during its redemption window. Redemption windows for Savvy Bucks will be the month following the original purchase through 365 days. All activated Savvy Bucks that are unused during the stated redemption window will expire after that redemption window. The redemption window for your Savvy Bucks and other coupon details may be found online and other communications issued by Savvy Discount Furniture. Savvy Buck coupons may not be redeemed (1) to purchase Savvy Discount Furniture protection plans (2) to purchase Gift Cards; (3) as price adjustments on prior purchases; (4) to reduce any third-party charge account balance, or overages; or (5) to pay for any services or fees, including taxes and shipping, (6) cannot be combined with other discounts, sales, discontinued merchandise, hot buy merchandise, AS-IS merchandise. If merchandise purchased earning a Savvy Buck coupon is subsequently returned or price adjusted, the value of the Savvy Buck previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. Return value of merchandise purchased with a Savvy Buck coupon may be subject to adjustment. Coupon is non-transferable. Savvy Bucks have no monetary value. Voucher is redeemable in its entirety only and may not be redeemed incrementally. Savvy Bucks coupon terms are set forth on the coupon and are subject to change at any time.